Events & Groups Operations Manager

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

The Events & Groups Operations Manager is responsible for overseeing the planning, coordination, and execution of all events and group bookings at Corinthia London. This includes managing the operational aspects of events from start to finish, ensuring the delivery of exceptional service, and maintaining a seamless experience for clients and guests.

The Manager will work closely with clients, internal teams, and external vendors to ensure that all event requirements are met and that each event exceeds guest expectations. As a key member of the team, the Events & Groups Operations Manager is expected to lead by example, be proactive in solving problems, and maintain high standards of service excellence. The role embodies the company’s core values of heart, head, and hands, including being supportive, connected, refined, caring, genuine, positive, focused, creative, and entrepreneurial.

ABOUT YOU

• Proven experience in event management and operations in a luxury hotel, resort, or hospitality setting (required).
• Strong leadership skills with the ability to manage teams and ensure high levels of performance and guest satisfaction.
• Extensive experience in coordinating complex events, managing logistics, and delivering seamless experiences.
• Strong problem-solving skills, with the ability to manage last-minute changes and unexpected situations effectively.
• Excellent communication and interpersonal skills, with the ability to interact confidently with clients, vendors, and internal teams.
• Proven experience in budget management, cost control, and financial reporting related to events.
• Strong communication and interpersonal skills
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Takes pride in own professional grooming
• Ability and resilience to work under pressure and in a fast-paced environment
• Pride and attention to detail in your work
• Confidence & professionalism when interacting with high profile guests
• A qualification in Event Management, Hospitality, or a related field (preferred but not required).
• Knowledge of event management software or booking systems (preferred).
• Fluent in English (additional languages are a plus).

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 days paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Enhanced pension entitlement
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Enhanced sick pay
• Private medical
• Eye test vouchers
• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Learning & Development programmes
• Apprenticeship scheme
• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay
• Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.